Privacy Policy
This Privacy Policy describes how Kilohan (the "Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on spvrtvn.com (the "Site") or communicate with us in any other way (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to the user of the Services, whether a customer, a website visitor, or any other person whose information we have collected in accordance with this Privacy Policy.
Please read this privacy policy carefully. By using and accessing any of the services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access the services.
Modifications to this privacy policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version of the privacy policy on the site, update the "last updated" date, and take any other actions required by applicable law.
How we collect and use your personal information
To provide the services, we collect and have collected personal information about you from various sources over the past 12 months, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.
What personal information do we collect?
The types of personal information we obtain about you depend on how you interact with our site and use our services. When we use the term "personal information," we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you submit to us directly through our services may include:
- Basic contact information: name, address, phone number, email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Purchase information, including items you have viewed, added to your cart, or added to your wish list.Customer support information, including information you choose to include in communications with us, such as when you send a message through the services.
Some features of the services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but this could prevent you from using or accessing these functions.
Information collected through cookies
We also automatically collect certain information about your interaction with the services ("usage data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information about how you access and use our site and your account, including information about your device, your browser, your network connection, your IP address, and other information regarding your interaction with the services.
Information obtained from third parties
Finally, we can obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- The companies that support our site and services, such as Shopify.
- Our payment service providers, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to execute our contract with you.
- When you visit our site, open or click on the emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this privacy policy. We are not responsible for the accuracy of the information provided to us by third parties and we are not responsible for the policies or practices of those third parties. For more information, see the section below, Third Party Websites and Links.
How we use your personal information
- Provision of products and services. We use your personal information to provide you with services in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, your purchases, your returns, your exchanges, or other transactions, to create, maintain, and manage your account, to arrange shipping, facilitate returns and exchanges, and to allow you to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, for example, to send marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the services and open an account, you are responsible for the security of your credentials. We strongly recommend that you do not share your username, password, or other access data with anyone. If you believe your account has been compromised, please contact us immediately.
- Communicate with you. We use your personal information to provide customer support and improve our services. This is in our legitimate interest to be attentive to you, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use in operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our site to better tailor services, products, and advertising on our site and other websites.
Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through its settings. Please remember that deleting or blocking cookies may negatively impact your user experience and that some services, including certain general features and functionalities, may work incorrectly or may no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How we disclose personal information
'In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this privacy policy. These circumstances may include'
- With suppliers or other third parties that provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- "With business and marketing partners, including Shopify, to provide you with services and advertise to you."
- "Our business and marketing partners will use your information in accordance with their own privacy notices. When you direct us, request us, or otherwise consent to us disclosing certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations, with your consent."
- with our affiliates or other members of our group, in the context of our legitimate interests in managing a successful business.
- in the context of a commercial transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.
"In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by an asterisk) regarding users for the purposes described above in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":"
Category Beneficiary Categories
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Identifiers such as basic contact details and certain information related to orders and accounts, business information such as information related to orders, purchases, and customer support, activity on the Internet or other similar networks, such as usage data. |
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the suppliers and third parties that provide services on our behalf (such as Internet service providers, payment processing companies, fulfillment partners, customer support partners, and data analytics service providers) Sales and marketing partners Affiliates |
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-generated content
The services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the services, that content will be public and accessible to all.
"We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that the parties who have access to this information will respect your privacy or ensure its security. We are not responsible for the privacy or security of the information you make available to the public, nor for the accuracy, use, or misuse of the information you disclose or receive from third parties."
Third-party websites and links
Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information contained therein. The information you provide on public or semi-public sites, including the information you share on third-party social media platforms, may also be accessed by other users of the services and/or by users of those third-party platforms, without limitation on their use by us or by a third party. The inclusion of these links does not imply, in itself, endorsement of the content of these platforms or their owners or operators, except to the extent that this is stated in the services.
Children's data
The services are not intended to be used by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.
As of the effective date of this privacy policy, we are not aware that we "share" or "sell" (as those terms are defined in applicable law) personal information concerning individuals under the age of 16..
Security and information preservation
Please note that no security measure is perfect or impenetrable and that we cannot guarantee "perfect security." Furthermore, any information you send us may not be secure during its transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The retention period of your personal information depends on various factors, such as whether we need this information to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and your choices
Depending on your place of residence, you may benefit from all or part of the rights listed below regarding your personal information. However, these rights are not absolute; they only apply in certain circumstances and, in some cases, we may deny your request as permitted by law.
- Right of access / information. You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
- Right to deletion. You have the right to request that we delete the personal information we hold about you.
- Right of rectification. You have the right to request that we correct any inaccurate personal information we hold about you.
- Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
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Right to refuse the sale, sharing, or targeted advertising. You may have the right to request that we do not "sell" or "share" your personal information or to refuse the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy protection laws. Please note that if you visit our site while the Global Privacy Control opt-out signal is activated, depending on the following factors. |
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Right to limit and/or refuse the use and disclosure of sensitive personal information. You may have the right to request that we limit the use and/or disclosure of sensitive personal information to what is necessary for the performance of services or the provision of goods reasonably expected by an average individual. |
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Restriction of processing: You may have the right to request that we stop or restrict our processing of personal information. |
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Withdrawal of consent: When we rely on consent to process your personal data, you may have the right to withdraw that consent. |
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Appeal: You have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal. |
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Communication Preference Management: We may send you promotional emails, and you can choose to stop receiving them at any time by using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those regarding your account or the orders you have placed. |
You can exercise any of these rights at the location indicated on our site or by contacting us using the contact details provided below.
"We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask them to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes set forth by applicable law."
We use Shopify's advertising services, such as Shopify Audiences, to
customize the advertising you see on third-party websites. To prevent the
Shopify merchants who use these advertising services to use your information
personal for such services, visit the site https://privacy.shopify.com/en.
Complaints
If you have any complaints regarding how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, please contact us using the contact details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us at the contact details provided below, or to file your complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live, including the United States. Your personal information is also processed by staff and service providers and third-party partners in those countries.
"If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority of the United Kingdom, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection."
Contact
If you have any questions regarding our privacy practices or this privacy policy, or if you wish to exercise any of the rights you have, please send us an email at the following address: info@kilohan.com